Avatech.us -- Avatel's Technical Portal

Welcome to Avatel Technologies Technical Portal.

Here you will find information regarding installation, upgrades, training, and remote support.

If you need to install software, click on the Downloads tab at the top. In order to download software, you will need the credentials provided by your Avatel Project Manager.

          !!! IMPORTANT !!!      READ BELOW      !!! IMPORTANT !!!

  • Product Support Notice . - IP Office IP500 V2 systems with self-signed certificates generate a warning about expiry in Manager and the display of 96x1 telephones. If assistance is needed please contact us for support.
  • Product Correction Notice - Clicking Noise On Analog Trunks - ATM4U v2 - Combo Card v2
  • IPO 500v2 units identified as PCS 14 and below must first install 9.0 and then install 9.1 - Read More
  • Always check Windows Firewall is OFF before upgrading IP Office.
  • To change the announcement recordings for a hunt group, dial *91xx, xx being the extension of the hunt group. If they have 2 announcements, dial *92xx to access that recording.
  • Embedded voicemail has been defaulted to 'IP Office Mode'. This needs to be changed to 'Intuity Mode' under the System>>Voicemail tab during install.
  • In 9.1 a default has been added that needs to be removed during install. Uncheck 'Inhibit Off-Switch Forward/Transfer' located 'System>>Telephony' on the right side midway down.
  • In Basic mode, #128 is the shortcode to disable the Network Time Sync if the time is changing with incoming calls. You can then set the time/date without it changing.
Linking you to the world...